Refund policy

Custom orders
Every item in our store is printed to order with your artwork, so we can’t accept returns or exchanges for change of mind, wrong size selected, or artwork errors in a proof you approved. Please review your proof carefully, including spelling, colors, size and placement, before you approve it.

Cancellations
You can cancel your order for a full refund any time before you approve your proof. Once you approve the proof, production begins and the order can no longer be cancelled or refunded.

Misprints, damage or wrong items
If your order arrives misprinted, damaged, or different from your approved proof, contact us within 7 days of delivery at info@nephthalisenterprise.com with your order number and clear photos of the issue. Once we confirm the problem, we’ll reprint your order at no cost or issue a full refund, whichever you prefer. You don’t need to send the item back unless we ask you to.

Colors
Colors can vary slightly between screens and printed products, and between garment and material types. Minor color differences are not considered a defect.

Refunds
Approved refunds go back to your original payment method. Depending on your bank, they can take 5–10 business days to appear.

Questions
Email info@nephthalisenterprise.com, call 800-530-7919, or call or text (561) 552-5260.